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BWL Launches New Meter Reading Dog Alert Phone Call Service

Tuesday, October 14, 2014   (0 Comments)
Posted by: Michelle Rahl
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For Immediate Release

Monday, October 13, 2014

Contact: Amy Akers, aja@lbwl.com

517-702-6882

 

BWL Launches New Meter Reading Dog Alert Phone Call Service 

The Lansing Board of Water & Light has launched a new service, where customers with dogs will receive a monthly courtesy call alerting them a meter reader will be in their area.

The message will ask customers to keep their “meter free from obstructions, such as unaccompanied dogs and locked gates, for the next three business days from 7:30 a.m. – 5:30 p.m. for the safety of our meter readers and to obtain actual reads on your services.”

“The safety of our meter readers is very important,” said General Manager J. Peter Lark. “This new system will help us work with customers while keeping our workers safe and getting meters read accurately and efficiently.”

The original list of dog owners was compiled by BWL meter readers to alert other meter readers about addresses with dogs. With the new service, customers who own dogs can receive monthly meter read courtesy calls from the BWL by contacting 517-702-6138 or meterreading@lbwl.com with the account holder’s name, address and telephone number. If customers without dogs receive this message, they should contact 517-702-6138 or meterreading@lbwl.com to update their account information.

The phone message reads as follows:

“This is a courtesy call from the Lansing Board of Water & Light to inform you that we will be reading water and electric meters in your area within the next three business days. We are asking that you please keep your meter free from obstructions, such as unaccompanied dogs and locked gates, for the next three business days from 7:30 a.m. – 5:30 p.m. for the safety of our meter readers and to obtain actual reads on your services. If you do not have a dog and have received this message, please call us at 517-702-6138 or email us at meterreading@lbwl.com , so we can update your account information. We appreciate your cooperation. Thank you.”

 

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