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General Manager J. Peter Lark Outlines BWL’s Ice Storm Improvements on YouTube

Tuesday, December 16, 2014   (0 Comments)
Posted by: Michelle Rahl
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For Immediate Release

Tuesday, December 16, 2014

Contact: Stephen Serkaian, sxs@lbwl.com

517-702-6735, 517-881-4085

 

General Manager J. Peter Lark Outlines BWL’s

Ice Storm Improvements on YouTube

The Lansing Board of Water & Light released a new video of General Manager J. Peter Lark outlining the improvements the BWL has made since the December 2013 ice storm. The video is hosted on the company’s YouTube channel.

“The BWL is ready for whatever nature brings our way. Since the December 2013 ice storm, we’ve made several changes and improvements to help customers get their power back faster, improved our communications and operational responses to outages and worked to help everyone be more prepared,” said Lark in the video.

The six minute video gives details on the many communication and operational improvements made by the BWL over the last year.

Following the December ice storm, the BWL increased its customer communication efforts being more proactive in communicating to its many constituent groups, creating an Outage Center with an interactive outage map, increasing the number of ways customers can report an outage, hiring a social media specialist and registering for Nixle alerts. There have also been operational improvements, including tripling the number of line and tree crews working in the field, hiring more call center staff and an emergency operations manager and stress testing the Outage Management System.

“One year later, we are not the same BWL that we were a year ago. We are stronger and continuing to grow as we make improvements for ourselves and our customers. All of these changes mean we can restore power more quickly following outages and we can better communicate with our customers during those times,” said Lark.

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