35 Berkshire Hathaway HomeServices Tomie Raines REALTORS® real estate agents recognized
Monday, April 25, 2016
Posted by: Eric Dimoff
35 BERKSHIRE HATHAWAY HOMESERVICES TOMIE RAINES REALTORS® AGENTS AWARDED QUALITY SERVICE® GOLD AND PLATINUM STATUS
Thirty-five Berkshire Hathaway HomeServices Tomie Raines REALTORS® real estate agents were awarded 2016 Quality Service Certified Gold and Platinum status in recognition of exceptional service satisfaction, measured and compiled by Leading Research Corporation (LRC).
Quality Service Certified (QSC) status is the only award in the real estate industry based on independently validated, measurable service results. Clients of QSC agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results compiled by LRC. In order to qualify for the Gold award, an agent must have an average Customer Satisfaction Rating of 4.5 or higher (out of five) for all returned surveys. In order to qualify for the Platinum award, an agent must have an average Customer Satisfaction Rating of 4.7 or higher, a near perfect score.
“Customer service is the first priority of each of our agents,” says Debbie Barnett, president of BHHS Tomie Raines REALTORS®. “Our customers rely on our agents to go above and beyond. Reaching QSC Gold and Platinum status is evidence that our agents are doing such.”
All BHHS Tomie Raines REALTORS® agents are QSC Certified and detailed results of the agents’ customer surveys are posted online at tomieraines.com and RatedAgent.com. The company as a whole has an impressive customer satisfaction rating of 96.55 percent. It is the only Quality Service Certified® company in Michigan.
“One of the most important factors customers should consider when seeking an agent is trust,” says Barnett. “Customers should feel confident in their agents and seeing these certifications helps build that trust and confidence.”
Tomie Raines, Inc. recently merged with Berkshire Hathaway HomeServices Michigan Real Estate. The new Berkshire Hathaway HomeServices Tomie Raines REALTORS® gives the local Tomie Raines, Inc. regional and national marketing clout plus a wide range of real estate tools and resources. It also gives BHHS Michigan Real Estate, Michigan’s third-largest real estate brokerage, entrance into the busy Lansing market with a company heralded for leadership, skill and reputation.
“While joining Berkshire Hathaway Home Services helps us expand our reach, we still highly value the close-knit customer relationships we’ve built locally,” says Barnett. “The merger and formation of Berkshire Hathaway HomeServices Tomie Raines REALTORS® allows both.”