Life Care Services Awarded Highest Customer Satisfaction Among U.S. Senior Living Communities in 2019
Burcham Hills® and its expansion StoneBriar at Burcham Hills, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. Burcham Hills and Stone Briar at Burcham Hills are proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.
The J.D. Power 2019 U.S. Senior Living Studyexamines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. Burcham Hills serves more than 300 residents and 385 team members. StoneBriar at Burcham Hills is currently accepting reservations as part of the expansion plan.
“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “Burcham Hills employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”
J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.
For more information about Burcham Hills, visit BurchamHills.com or call (517) 351-8377. For more information about StoneBriar at Burcham Hills, visit StoneBriaratBurchamHills.com or call (517) 827-1062.
About Life Care Services®
Life Care Services, An LCS Company, is the second-largest operator of senior living communities in the nation and has expertise in the management of both Life Plan Communities and rental communities. From independent living to assisted living, skilled nursing to memory care, Life Care Services has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. For more information, visit lifecareservices-seniorliving.com.
About Burcham Hills®
Founded in 1974, Burcham Hills®, a not-for-profit, Life Plan Community, offers quality independent living, assisted living and memory care in The Resident Center at Burcham Hills, and short-term rehabilitation and skilled nursing care in The Center for Health & Rehabilitation at Burcham Hills. The StoneBriar at Burcham Hills expansion will offer independent living and additional amenities. Burcham Hills also offers onsite physical, occupational and speech therapy to the public in The Outpatient Therapy Clinic at Burcham Hills. The Foundation at Burcham Hills, a not-for-profit 501(c)(3), was incorporated in 1998 and accepts tax-deductible contributions from businesses and individuals.