Skip to content

Nobody likes waiting in lines, especially when you’re in need of medical care. That’s why McLaren Greater Lansing is using new technology to allow you to save your place in line before visiting the emergency room.

Saving your spot couldn’t be any simpler. Just visit McLaren Greater Lansing’s emergency department website and add your name, phone number and date of birth to get in line. On the page, you’ll find the current estimated wait time in the emergency department, and you can even choose a time that works best for you. Once you’ve put in your information, you can receive a text message letting you know when your estimated visit time is near.

The estimated wait time counts the minutes between a patient checking into the emergency room and the time they are first seen by a member of our medical staff. When you arrive, check in with the front desk staff to complete your registration. A triage nurse evaluates patients before they are seen by a doctor in order to decide the best path for their care.

The new technology is helpful even for those who don’t sign in ahead of time. Once a patient comes to the emergency room, they can quickly add their name on an easy-to-use tablet to the list of those needing care.

McLaren is able to see patients more quickly thanks innovations made through an intensive review and improvement process. The hospital’s excellent quality of care has continued, even as the process to get care has become more efficient.

It is important to know when to call 911. Saving your spot in line for the emergency room is not for health situations in which you need immediate medical attention. Patients who do come to the emergency room needing critical care right away will understandably be seen first, which may increase estimated wait time.

Visit mclaren.org/lansingER to learn more about how to save your spot in line to save you time.

About McLaren Greater Lansing

McLaren Greater Lansing and McLaren Orthopedic Hospital operate the region’s most distinguished cardiovascular and orthopedic surgery programs that—together with McLaren Greater Lansing’s oncology, women’s care, and wide-ranging diagnostic, therapeutic, and surgical services—consistently lead in clinical quality and efficiency. The hospitals are part of McLaren Health Care, mid-Michigan’s largest health care system. Visit mclaren.org/lansing.

About McLaren Health Care                        

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a fully integrated health network committed to quality, evidence-based patient care and cost-efficiency. The McLaren system includes 14 hospitals, ambulatory surgery centers, imaging centers, a 490-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 620,000 lives in Michigan and Indiana, home health and hospice providers, retail medical equipment showrooms, pharmacy services, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Barbara Ann Karmanos Cancer Institute, one of only 49 National Cancer Institute-designated comprehensive cancer centers in the U.S. McLaren has 26,000 employees and more than 85,500 network providers. Its operations are housed in more than 350 facilities serving Michigan and Indiana. unh