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Manage difficult conversations with this course at Davenport University IPEx!

Wednesday, May 9, 2018  
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When difficult conversations come up, are you able to find the right words? Whether you are telling a client the project is delayed, or presiding over an unenthusiastic performance review – difficult conversations in the workplace are inevitable.


Learn to manage difficult conversations to get the best results in this 4-hour interactive workshop. Confidently turn crucial conversations into constructive ones.


After completing this course, you will be able to:

  • Identify when a difficult conversations arises
  • Uncover your motive in order to get better results
  • Create a safe environment of the exchange
  • Manage silence or violence in the conversation
  • Speak persuasively, not abrasively to get results

Who should attend?

  • Managers and/or Supervisors
  • Human Resources professionals
  • Professionals who work in collaborative environments
  • Professionals who routinely negotiate with customers or suppliers

Upcoming course dates:

  • Grand Rapids – Downtown: May 22, 2018
  • Lansing: May 16, 2018
  • Warren: May 10, 2018

If you are interested in learning more or registering, please visit or call Bethany DeVine at 616-233-2589.

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