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Thursday, July 31, 2014   (0 Comments)
Posted by: Michelle Rahl
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FOR IMMEDIATE RELEASE                                          CONTACT: Jan Jenkins, Publicom

July 31, 2014                                                                   517.487.3700; cell 517.898.2858



First in mid-Michigan with ITMs


LANSING, Mich. – LAFCU is the first financial institution in mid-Michigan to deploy interactive teller machines (ITMs). Three state-of-the-art teller machines are being used at LAFCU’s Mason branch office to personalize remote banking by blending technology and human interaction.

ITMs offer two-way audio and video interaction with a teller located at a remote site. A teller physically located at LAFCU’s main branch in west Lansing controls the machines at the Mason branch.

The Lansing-based credit union plans to add five units next year as it continues to increase the number of member service locations within its 11-county territory.

“This technology allows LAFCU to offer enhanced services at existing locations and to expand to new locations utilizing best-in-class technology,” said Patrick Spyke, executive vice president of LAFCU. “The ITMs are proving to be an outstanding tool for our members and for LAFCU. Because the machines perform routine check imaging and cash-counting functions, the video-access tellers can focus solely on responding to member needs.”  

            Spyke also said that this ITM technology is beginning to spread among financial institutions across North America. “As a member-owned organization, we focus on providing services to our members that are at the forefront of the industry,” he said.

Since LAFCU installed the ITMs, the credit union has seen a reduction in transaction time when ITM service is compared to drive-up teller/tube service. ITM manufacturer NCR Branch Transformation Solutions reports its devices reduce transaction time by 33 to 50 percent.

            “Interactive teller machines are the future of banking,” said Ed Griffin, president of Informa Business Systems Inc., the Flushing, Mich., vendor that sells and services the NCR equipment in the state. “The technology enables a centralized teller to service customers at multiple locations. This gives financial institutions added capability to provide cost-effective personalized service. It also enables expansion beyond existing branch locations because the machine can exist as a freestanding unit alleviating the need for a costly brick-and-mortar branch location.” 

At present, LAFCU’s ITM machines have video tellers available during regular hours. The LAFCU branch office in Mason is located at 750 N. Cedar St.


Chartered in 1936, LAFCU is proud to be mid-Michigan’s credit union, serving the counties of Barry, Calhoun, Clinton, Eaton, Gratiot, Ingham, Ionia, Jackson, Livingston, Montcalm and Shiawassee. A recipient of the Dora Maxwell Social Responsibility Award, LAFCU takes pride in bringing value to the financial lives of its members, neighbors, families and community. Offering a comprehensive range of personal and business financial products, LAFCU provides services that include checking and savings accounts, auto and mortgage lending, business accounts and business lending. LAFCU serves 55,000 members, holds more than $580 million in assets, and maintains eight locations throughout Greater Lansing and Shiawassee County. Anyone who lives, works, worships or attends school in its designated counties is eligible to join. Members enjoy benefits, such as lower interest rates on loans, higher yields on savings, insurance discounts, preferred seating for LAFCU-sponsored events, and access to 28,000 surcharge-free ATMs through the CO-OP ATM network. LAFCU supports and enriches mid-Michigan by donating funds and employee volunteer hours to many organizations and causes. To learn more about LAFCU’s services, visit or call 517.622.6600.

About Informa Business Systems

            Informa Business Systems Inc., founded in 1965, helps banks and credit unions compete in a dynamic marketplace by delivering high quality products and services that enhance customer interaction and relationship banking. It is located in Flushing, Mich. Website:

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small businesses. NCR is a trademark of NCR Corporation in the United States and other countries. Website:


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