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News & Press: FOCUS

FirstLight Home Care: A Culture of Care and a Commitment to Our Veterans

Wednesday, November 1, 2017  
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Deb Moreland, owner of FirstLight Home Care Greater Lansing, is an educator who has a passion for teaching and helping others. Deb was inspired to doing something more for the community as she saw more and more people needing help. She was compelled to own a FirstLight Home Care business because of the opportunities to educate others about the options for seniors and others who may need some extra care.

Moerland started FirstLight Home Care, one year ago with a desire to improve the quality of life for her clients and their families. The approach has been working as the company has grown to 40 employees, and is serving clients throughout Mid-Michigan from their Okemos headquarters. FirstLight offers companion care, personal care, dementia care, respite care and a new travel companion program. The emphasis is on quality caregivers, who are employees at FirstLight and not contract workers. FirstLight Home Care employees are also bonded and insured.

“The caregivers are the ones that build the relationships with the clients,” said Moerland.

“We use the ‘Care Series’ assessment program, which allows us to determine which candidates are best suited for the work and helps us work with each caregiver to improve their skill set.”

FirstLight has a special commitment to providing quality care to veterans, from members of the Greatest Generation dealing with the challenges of advancing age to combat veterans living with injuries sustained in the field — even active duty military families that need a hand around the house while their loved one is deployed. FirstLight also has a veteran on staff who is a caregiver, who understand the special needs of this population.

“Our goal is to hire more veterans to work with veterans with disabilities,” said Moerland.

As owner, Moerland makes a personal commitment to go on every home visit. She is also proud of the fact that there phones are always on – no answering service – and clients will always be able to get in touch with a staff member.

“If somebody has an emergency, they can reach us 24/7,” said Moerland. “We can also take new clients on immediately with the staff we have now.”

Click here to download the November issue of FOCUS.

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